Support

Thanks for attending The Holistic Recovery Summit! We’re here to help you, but we’re also a very small team and Customer Support can get pretty overwhelming when 10,000+ people are attending an online event like this.

1. Before contacting our support team, please review the following Frequently Asked Questions.

2. If your question is not answered, please email support@theweekenduniversity.com, and we’ll do our best to help.

Thanks!

– Niall & Team

FAQ

Sorry about that! Our system automatically generates a confirmation email and immediately sends it. There are a few common issues:

– You use Gmail and the email has landed in your ‘Promotions’ tab.

– The email somehow landed in your Junk or Spam folder.

– You’ve used a different email address than the one you registered with for the free pass when you placed your order, you’ll likely find it in that inbox.

– You’ve marked one of our emails as Spam. When this happens, our system is forbidden from sending any email communications to you. No hard feelings! ?

If you are still unable to find your confirmation email, please submit a support ticket below.

If you’re unable to login to your members’ portal, please contact support@theweekenduniversity.com, and we will manually send a password reset link to your email address.

There are many possible reasons for this issue:

– The main cause is your internet connection speed. High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.

– Another main cause is the speed of your computer. Computers less than 3 years old (and connected to high-speed internet) should stream the presentations without issue.

– In some instances, your computer could have a virus or malware/adware that will slow it down and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.

– The last frequent cause is the browser you are using. We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Version 8 and older have known issues with streaming video. If none of these options help to resolve your issues, please email support@theweekenduniversity.com and include as much detail as you can, including answers to the following questions. We will do our best to help you out.

– Are you getting an error message or are the videos just not playing when you click the play button?

– What browser are you using?

– What version of that browser?

– Go to speedtest.net and run a test, what speed does it say you have for download?

This support system is intended to address technical issues and concerns for the The Holistic Psychotherapy Summit itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer any specific psychotherapy related questions through this system. Thank you.

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